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Getting answer from HP Total care during 10 days*
So, finally I got answer on my question put 10 day ego This is true cause why HP has such poor financial results From: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: Tuesday, September 11, 2012 12:05 PM To: XXXXX@sbcglobal.net Subject: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Hello FV, Thank you for contacting HP Total Care. I would like to inform you that there is no HP equipments which have this features. In case you wish to go further kindly use the shopping web site shopping.hp.com or 1-888-999-4747. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.com/go/totalcare Sincerely, Mary HP Total Care Original Text From: XXXXX@sbcglobal.net To: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC: Sent: 09/11/12 22:04:45 Subject: RE: how to make pdf searchable directly from unsearchable pdf? RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> On what HP equipment, besides All-in-One printers, this feature is available? From: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: Tuesday, September 11, 2012 7:03 AM To: XXXXX@sbcglobal.net Subject: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Hello FV, Thank you for contacting HP Total Care. FV, I would like to share the information that our domain of support is limited to the technical troubleshooting with the HP All in One printers and I regret to inform you that this feature is not supported by HP All-in-One printers. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.com/go/totalcare HP Support recommends Original HP ink cartridges to prevent product quality issues like leaking, streaking or premature failures. Sincerely, Shelli HP Total Care Original Text From: XXXXX@sbcglobal.net To: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC: Sent: 09/11/12 09:57:37 Subject: RE: how to make pdf searchable directly from unsearchable pdf? RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> On what HP equipment this feature is available? From: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: Monday, September 10, 2012 7:59 PM To: XXXXX@sbcglobal.net Subject: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Hello FV, Thank you for writing back to us. FV, I would like to inform you that this feature is not available in our HP All-in-One printer. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.com/go/totalcare "HP Support recommends Original HP ink cartridges to prevent product quality issues like leaking, streaking or premature failures." Sincerely, Brian HP Total Care Original Text From: XXXXX@sbcglobal.net To: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC: Sent: 09/11/12 04:33:42 Subject: RE: how to make pdf searchable directly from unsearchable pdf? RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> What about HP scanner? From: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: Monday, September 10, 2012 3:45 PM To: XXXXX@sbcglobal.net Subject: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Hello FV, Thank you for contacting HP Total Care. FV, I would like to inform you that no such printer is there which can directly use image file to make pdf searchable from it. However you go for the third party software on open market. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.com/go/totalcare Sincerely, Alex, HP Total Care Original Text From: XXXXX@sbcglobal.net To: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC: Sent: 09/11/12 02:25:03 Subject: RE: how to make pdf searchable directly from unsearchable pdf? RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Ashton You want to understand me this way... This is totally your choice I want to know which HP equipment: printer, scanner, whatever... can directly use image file to make pdf searchable from it? I don't buy advise of any neture, so just give me straight answer to the question put FV From: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: Monday, September 10, 2012 11:06 AM To: XXXXX@sbcglobal.net Subject: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Hello FV, Thank you for contacting HP Total Care. After reading your email I understand that you have HP Photosmart Premium Fax e-All-in-One Printer - C410 and you want to know how to make pdf searchable directly from unsearchable pdf. However, I would like to share the information that this feature is not supported by the printers. For more information you can contact at the Shopping number mentioned below: 1 (888) 999-4747 If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.com/go/totalcare Sincerely, Ashton HP Total Care Original Text From: XXXXX@sbcglobal.net To: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC: Sent: 09/10/12 21:56:45 Subject: RE: how to make pdf searchable directly from unsearchable pdf? RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> - HP Photosmart Premium c410; - Windows 7; - Serial No.143A10MS; - USB cable; Printer works good... but it's stupid scanner cannot use image file and pdf unsearchable (which is just image) as an input source... What I need? Tell me, which of HP product has such feature - can use image file and pdf unsearchable (which is just image) as an input source... From: AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:AIO_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: Monday, September 10, 2012 8:45 AM To: XXXXX@sbcglobal.net Subject: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Hello FV, Thank you for contacting HP Total Care. In order to comprehend the issue completely and assist you in the best possible way, please provide the following additional information. Exact printer name: Operating system: Serila number of printer: How is your product connected to your PC? : If you need further assistance, please reply to this message and we will be happy to assist you. For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.com/go/totalcare HP Support recommends Original HP ink cartridges to prevent product quality issues like leaking, streaking or premature failures. Sincerely, Shelli HP Total Care Original Text From: myhpsales@hp.com To: cto-esc.hpshopping2@hp.com ;hpcom.rerouter@hp.com CC: Sent: 09/10/12 20:23:52 Subject: Re: RE: RE: RE: RE: how to make pdf searchable directly from unsearchable pdf? Re: RE: RE: RE: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> This message has been rerouted to you by the HP.COM email Router. If this message has been sent to you in error, please send it to the mailbox at HP.COM ROUTER per the HP email directory. (R.C.ID 4004117-6168280-0910:1453-AAVCD) Original message follows: ------------------------- Dear Colleagues, Please forward this email to HP Technical Support. Thank you. Best regards, Marissa B. E-Mail/Chat Representative HP Home and Home Office Store Original Text From: FV Wegrassow Received: 9/9/12 6:19:33 AM SGT To: HP Home & Home Office Store Subject: RE: RE: RE: RE: how to make pdf searchable directly from unsearchable pdf? It is you who has a problem to get to the point... My OCR has no problem to cleate both pdf - unsearchable and searchable I have no problem to access pdf made Your problem is input media... I don't want to use paper I want to use unsearchable pdf, as a source to scan into pdf searchable I don't by your opinion, advices, etc. which lead to nowhere.... Just take file attached and make pdf searchable using your advices given From: HP Home & Home Office Store [mailto:myhpsales@hp.com] Sent: Saturday, September 08, 2012 10:17 AM To: XXXXX@sbcglobal.net Subject: Re: RE: RE: RE: how to make pdf searchable directly from unsearchable pdf? unsearchable pdf? <<#465637-1113693#>> Dear FV, Thank you for contacting the HP Home & Home Office Store. Based on your email, there is a great possibility that the installed OCR software in your printer indeed has a problem. When in it comes to scanning, by default, the format supported is PDF and it is always accessible. If you are unable to access your scanned document, then definitely, there's a problem somewhere. My recommendation is for you to reinstall the OCR software again with the help of any of our trained technicians. The problem here might have something to do with the OCR software, but the reason why it is recommended that you seek the help of our HP Technical Support is that they have the technical know-how on what to do to fix this problem. You can reach them at 1-800-HPINVENT (1-800-474-6836) between 7:00 AM - 2:00 AM EST, seven days a week Be assured that they can walk you through on how to do the installation correctly and assist you in giving it a try afterwards to see if your scanned document can be accessed or not. You can actually follow the solution which my colleague has provided you about this matter. I do believe that this problem can be corrected for your convenience. For your reference, the solution which my colleague has provided you after you have scanned a document are as follows: - Check on your 'Save as PDF' shortcut. - Please right click on the file and you will see the following option: Scan size, Output type, Resolution, File type and others. - Please click on the File type and you can change it from PDF to Searchable PDF. - Do not forget to save your scanned item as 'Save as Editable Text (OCR)', so you can see the presented option above. If you have additional questions, please reply to this email. Thank you for your interest at the HP Home and Home Office Store. Best Regards, Wendy Email and Chat Representative HP Home and Home Office Store Original Text From: FV Wegrassow Received: 9/7/12 5:27:05 AM SGT To: HP Home & Home Office Store Subject: RE: RE: RE: how to make pdf searchable directly from unsearchable pdf? Do you speak English? How many time should I told you this is your!!! software (OCR) problem... not technical one Now I do know why HP has such wonderfool business results FV From: HP Home & Home Office Store [mailto:myhpsales@hp.com] Sent: Thursday, September 06, 2012 1:58 PM To: XXXXX@sbcglobal.net Subject: Re: RE: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Dear FV, Thank you for your reply and feedback. I see the you are still seeking resolution for your technical concern and I'm sorry that this remains unresolved. Since our email sales team does not handle technical or product support concerns, I don't want to delay any further am going to give you a few options to get this resolved. 1. When calling Technical Support (1-800-474-6836), please ask to speak to a manager immediately. Escalated concerns such as yours will need to be addressed with the supervisor. For Technical Support email assistance, please visit: http://welcome.hp.com/country/us/en/contact/email_1.html (http://welcome.hp.com/country/us/en/contact/email_1.html); For Technical Support online chat assistance, please visit: http://welcome.hp.com/country/us/en/contact/chat_1.html (http://welcome.hp.com/country/us/en/contact/chat_1.html). 2. I suggest that you officially file a complaint with our HP Corporate Escalations Team. http://www.hp.com/hpinfo/execteam/email/ceo/index.html (http://www.hp.com/hpinfo/execteam/email/ceo/index.html) By following the above steps, I'm sure that your issue will be taken care of. I've also forwarded this latest email to the HP Technical Support Email Team so someone will be responding to you soon. Please accept my apologies that we were unable to assist you further here at HP Home & Home Office. Thank you for your interest in HP products. Regards, Chloe B. E-Mail/Chat Representative HP Home and Home Office Store Original Text From: FV Wegrassow Received: 9/6/12 8:48:40 AM SGT To: HP Home & Home Office Store Subject: RE: RE: how to make pdf searchable directly from unsearchable pdf? Carol, I don't accept apology... Ask God for this, please I have OCR installed and have no problem to make pdf searchable when I scan from paper.... HP problem is non of your OCR can produce pdf searchable directly from unsearchable image file like tiff, jpg, pdf unsearchable, which is just image That is why HP got such business result... and it is beginning only, if you not start to understand Customers... FV From: HP Home & Home Office Store [mailto:myhpsales@hp.com] Sent: Wednesday, September 05, 2012 4:04 PM To: XXXXX@sbcglobal.net Subject: Re: RE: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Dear FV, Regards, Carol E-Mail/Chat Representative HP Home and Home Office Store Thank you for your reply. I am truly sorry about this. Although, we are from the HP Home and Home Office Store, let me try my best to provide you with your best option. Looking at the HP Photosmart Premium Fax e-All-in-One Printer - C410a, it has this Optical Character Recognition (OCR). You must have to install this in order to enable searchable pdf. If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. You may also check on the link below in order to download the driver software online: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&p roduct=4059652&submit=& (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en& product=4059652&submit=&) Also, as provided by our Chat representative, please do not forget to check on the link below for some forums regarding your concern. http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/scan-to-searcha ble-pdf/td-p/947695 (http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/scan-to-search able-pdf/td-p/947695) You may try one of their presented solution. - Check on your 'Save as PDF' shortcut. - Please right click on the file and you will see the following option: * Scan size, Output type, Resolution, * File type and others. - Please click on the File type and you can change it from PDF to Searchable PDF. - Do not forget to save your scanned item as 'Save as Editable Text (OCR)', so you can see the presented option above. FV, the above instruction will need further verification and instruction. I am really sorry, but you will need to contact our HP Technical Team, since this matter will require technical troubleshooting. Here at the HP Home & Home Office Sales Center, we are the online retailer of HP products and, as such, provide product information and setup return and exchanges for products purchased from us within 21 days of delivery. The best thing that I can do is to forward your concern to the HP Technical Support Email Team so someone will be responding to your email soon. Please do keep the contact information I've listed above for future reference. HP Technical Support can be reached by calling 1.800.HPINVENT (1-800-474-6836) 24 hours a day, 7 days a week for most products. For Technical Support email assistance, please visit: http://welcome.hp.com/country/us/en/contact/email_1.html (http://welcome.hp.com/country/us/en/contact/email_1.html); For Technical Support online chat assistance, please visit: http://welcome.hp.com/country/us/en/contact/chat_1.html (http://welcome.hp.com/country/us/en/contact/chat_1.html). In order for us to best serve you, please ensure that all of your HP products are registered at www.register.hp.com (http://www.register.hp.com/). Registering with HP provides you with better access to support and services so that you can get the most out of your HP products. Lastly, I would like to inform you that the current printers we have has more or less the same feature with the HP Photosmart Premium Fax e-All-in-One Printer - C410a. Thus, the instruction above will still work and will be followed. Once again, my sincere apology. Thank you for your interest in HP products Original Text From: FV Wegrassow Received: 9/3/12 6:47:22 AM SGT To: HP Home & Home Office Store Subject: RE: how to make pdf searchable directly from unsearchable pdf? Rubi, The matter is your Photosmart can not!!! directly convert un-searchable pdf to the searchable one My original paper materials were scanned and sawed as pdf (unsearchable) You so called "the best people, who have the technical knowledge on how to this" actually know nothing about this, because regular Customer like me cannot find anything about this in any documentation about Photosmart... Your printers have no capability to convert any image file directly into pdf searchable... i.e. they cannot convert image into regular text That is why you got such business results recently Call them and try to get answer yourself and tell me solution, please I don't buy advices FV From: HP Home & Home Office Store [mailto:myhpsales@hp.com] Sent: Saturday, September 01, 2012 5:14 PM To: XXXXX@sbcglobal.net Subject: Re: how to make pdf searchable directly from unsearchable pdf? <<#465637-1113693#>> Dear FV, Thank you for contacting the HP Home & Home Office Store. After reviewing your email, I believe that you are inquiring about an HP Photosmart printer that can directly convert a non-pdf file to pdf format. In an effort to address what I think is your concern, my answer is as follows. The HP printers can print in pdf format if the original material is saved as a pdf file. You need to discuss this with the best people who have the technical knowledge on how to do this. HP Technical Support can be reached by calling 1.800.HPINVENT (1-800-474-6836) 24 hours a day, 7 days a week for most products. For Technical Support email assistance, please visit: http://welcome.hp.com/country/us/en/contact/email_1.html (http://welcome.hp.com/country/us/en/contact/email_1.html); For Technical Support online chat assistance, please visit: http://welcome.hp.com/country/us/en/contact/chat_1.html (http://welcome.hp.com/country/us/en/contact/chat_1.html) If you can elaborate on your question, we will be able to assist you better. If my understanding is incorrect and doesn't address your question, please reply to this email and elaborate your concern, FV. I will need to gain a better understanding of your question so that I'm able to provide you with a satisfactory response. Once this has been received, we will investigate the matter further on your behalf. In the meantime, one of the best resources that we have to place your order is our Sales Center. Please call 1.866.221.4553 and a Sales Representative will be able to assist you with your order placement and answer any remaining questions that you have. Their hours of operation are between: 7:00 AM - 2:00 AM EST, seven days a week. Don't forget to subscribe to our e-newsletter where you will receive new product info, coupons and other promotions. The subscription is free: www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub (http://www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub) Thank you for shopping at the HP Home & Home Office Store. Regards, Ruby HP Home and Home Office Store E-Mail/Chat Representative Original Text From: FV Wegrassow Received: 9/1/12 1:21:43 AM SGT To: HP Home & Home Office Store Subject: how to make pdf searchable directly from unsearchable pdf? hi, Which of your Photosmart can create pdf searchable directly!!! (not frome paper source) from unsearchable pdf? Thanks FV *My personal info was changed index www.pseudology.org