Fatekh Vergasov
Dell XPS/Inspiron XPS
No comments, just history
Dell XPS/Inspiron XPS
October 26, 2010 - I got memory failure notification
reference # 824950951
July 29, 2009 - US_ABU_CustomerCare_BSD [US_ABU_CustomerCare_BSD@dell.com] - I must wait 24 hours
July 29, 2009 - Ref.# 2B145F1Q1YR7XBBC - Dell was requested about my current Service Tag, which was changed by Dell for unknown reason
July 29, 2009 - Blue screen and massage: computer was stopped...dump memory 0x0000007e (0x0000005, 0e0bb16e, 0xeed00dc70, 0eed096c)
Case # 609688861
May 23, 2008. Video card was replaced
May 21, 2008. Spent about one hour with Dell Tech support. Video card will be sent replaced (Dispatch # 103743378)
May 21, 2008. I got blue screen again with the same massage: Hardware malfunction, NMI: Parity check/memory parity error
Case # 609687732
May 20, 2008. Dell technician came and LCD was changed. My PC plastic pc lid frame was broken by said technician, so waiting a new one
Case # 609687732
May 16, 2008 - Next Business Day... As per warranty contract I'm waiting for Parts and Labor On-Site Service...
Got from Dell not service, but stories, bla-bla-bla and endless "sorry". I should wait another week
May 15, 2008 - Video problems persist. Video driver was reinstalled with no further good result. Dell decides to replace LCD
May 14, 2008 - Claim - 3-5 times per day video problems. Screen blinking, lost image, etc. Test tools cannot find any problem. Video driver changed
December 31, 2008 - Notebook totally crashed... Spent 3 days to reinstall programs and data without help of Dell
November, 2007 - May 2008. 3-5 times per day video problems. Screen blinking, lost image, etc
July 09, 2007 - Type 3 Contract - Next Business Day Parts and Labor On-Site Service (Dell puchase ID: 2000054641368)
July 11, 2004 - Dell XPS/Inspiron XPS was shipped to me with Next Business Day warranty (Order # 809438733)
July 16, 2004 - Dell XPS/Inspiron XPS was delivered to me with no Windows XP Pro CD in the kit of documentation
Case # 111803237
September 11, 2004 - CDRW-DVD combo drive (part # Y1577) not working properly (KMM814352I4735L0KM)
September 12, 2004 - DHL delivered CDRW-DVD combo drive (part # Y1577) matter Dell Chat, Session ID 13690007
September 14, 2004 - CDRW-DVD combo drive (part # Y1577) was setup for exchange with DHL, Dispatch # 062616752
September 16, 2004 - DHL delivered CDRW-DVD combo drive (part # Y1577) to the wrong station...
September 17, 2004 - DHL delivered CDRW-DVD combo drive (part # Y1577) to me...
Six days was spent

Session ID 13690007
January 12, 2006 - CDRW-DVD combo drive (part # Y1577) not burns CD and DVD. Dell Chat

Trying to buy new keyboard
January 27, 2006 - Try to buy Bi-lingual (English-Russian) keyboard or to to buy regular (English) keyboard (part # Y3740)
February 02, 2006 - I was told Bi-lingual (English-Russian) keyboard is not available for me
Seven day was spent

Case # 134863074
May 19, 2006 - Display (Part # W3866) became black, i.e. not working and I called for Dell support
May 23, 2006 - Technician came, open parcel with part and said: "Wrong part determinated by Dell diagnosis and delivered", - and he gone
May 26, 2006 - Another technician came with display set, video-card and with no long Philips screw driver...
May 26, 2006 - After parts was replaced my system still didn't want to start working. Technician said: "This is software issue", - and he gone
May 26, 2006 - I asked to send me Windows XP Pro CD, which was not supplied with the Dell box (see above from very beginning)
May 27, 2006 - I was assured that Windows XP Pro CD is scheduled to be delivered to me... but somebody from Dell cancelled said delivery
May 30, 2006 - So far, it became clear, that HDD (Part # P1128) 80GB, I, 9.5MM, 5.4K, HIT-MRGA was crashed
May 31, 2006 - Service kit (part # T4545) was sent (call # 00072974685). Service kit was wrong, because it is for Windows XP Home Edition
June 03, 2006 - HDD (Part # P1128) 80GB, I, 9.5MM, 5.4K, HIT-MRGA was scheduled to be delivered to me with Windows XP Pro CD
June 04, 2006 - I got Dell Invoice... They want me to pay for Windows XP Pro CD and other CDs. I better return said CDs back
June 04, 2006 - HDD (Part # P1128) 80GB, I, 9.5MM, 5.4K, HIT-MRGA was delivered with Windows XP Home Edition, not Windows Pro
June 04, 2006 - I replaced HDD and made Windows XP Professional installation with my own ΡΟ and help of the Microsoft
June 04, 2006 - I sent old HDD to the restoration service, trying to save my data, so I need more days to return this HDD to Dell
June 08, 2006 - Every time I start my notebook, it starts "Dumping of physical memory" and does it several times before start working
June 08, 2006 - I checked BIOS version... BIOS is up to date, i.e. A06 version. System says: Change video-adapter ...
June 10, 2006 - Dell support service called me and advised me to replace whole computer. I asked him to send me e-mail with this matter
June 10, 2006 - If Dell come to idea make full notebook replacement, I replied, I want new one with 2 gb of memory installed in it
June 11, 2006 - No e-mail came so far.... I called to the Dell Technical support, no service got...
June 11, 2006 - I got approval for total system replacement. Dispatch # 073428433, but I should wait 7-10 business days!!! :-(
So far 22 day was spent, but problem still persists.... What piece of.... replacement PC will come nobody knows

November 22, 2006
Today - When I start PC and input my ID and PW, I got: Stop: 0x0000008E (0xC0000002, 0x805379AC, 0xB3ABB5AC, 0x0000000), - PC start to dump physical memory. Some mechanical noise was present
I restart PC as usual, input my ID and PW and PC start work properly...
What it was I don't know... And I report Dell Technical Support via chat (Session ID: 7624263, Session ID: 7624842 )
Dell Technician - You must restart your PC, hit F12 and pass full test
I did so and after 30 minutes got: Error Code 0F00:136C - IDE Device faild: blank media or no media is present in optical drive