-----Original Message-----
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Wednesday, February 01, 2012 6:05
PM
To: 'support hotwater'
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
So, you just prove you don’t have
neither true engineering, nor Technical support
We will see what
DOE will say about
this technical policy
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Wednesday, February 01, 2012 5:31
AM
To: Fatekh Vergasov
Subject: RE:
AO SMITH GPHE-50 POWER VENT
installation and using
Fatekh,
As previously explained we do not
provide a decibel level. I have talked to the engineering department and
that is unfortunately something they do not test for.
Our
service providers are plumbers and would not carry tools with them to
test the decibel rating of a blower motor. I apologize for the
inconvenience.
Thank you,
Technical Support Department
Michael
-----Original
Message-----
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Tuesday, January 31, 2012 11:15 PM
To: 'support hotwater'
Subject: RE:
AO SMITH GPHE-50 POWER VENT
installation and using
Michael who?
Brandi who?
Since we are talking about "Noise verification" and not about pizza
perfume or drink, etc. taste, regular engineer for any technical
characteristic would use technical tool like tester, meter, etc. And
would compare data with some code, normative, standard...
Plumbers referred by you don’t have neither normative Noise level, nor
any Noise meter, so they cannot produce anything, but some opinion about
Noise...
Customers would not buy such unprofessional stories...
From our context only one conclusion may be done - AO Smith does not
have "Technical support", but have several uneducated householders with
some opinions...
Fatekh Vergasov
Owner-Builder, PhD in technical diagnosis
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Tuesday, January 31, 2012 9:54 AM
To: Fatekh Vergasov
Subject: RE:
AO SMITH GPHE-50 POWER VENT
installation and using
Fatekh,
My name is Michael and I am Brandi's supervisor. Reading the context
between Brandi and yourself, she is correct in suggesting that we will
not replace a blower motor due to Noise, unless verified by one of our
service providers. Below I have included a list of the service providers
for your area.
WELLMAN PLUMBING, INC. FREMONT CA 510-656-0399
ECONOMY ROOTER SANTA CLARA CA 408-249-4922
DONE RIGHT ROOTER & PLBG INC SAN JOSE CA 408-432-1412 - wrong phone
number
Thank you,
Technical Support Department
Michael
-----Original Message-----
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Monday, January 30, 2012 2:13 PM
To: 'support hotwater'
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Since you show yourself as
un-professional one, let me talk with your supervisor, please
Who is your boss?
FV
-----Original
Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Monday, January 30, 2012 7:54 AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Hello,
I am the supervisor, please let us know
if we can assist you further.
Thank you,
Technical Support Department
Brandi
-----Original Message-----
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Monday, January 30, 2012 6:52 AM
To: 'support hotwater'
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Brandi,
None of engineer thinks this way...
Invite your supervisor, please
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Monday, January 30, 2012 6:16 AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Hello,
The service provider, would generally not use any tools to determine if
the blower would need to be replaced. If there was an issue with the a
part failing on the unit causing excessive Noise, such as a bearing,
than the blower would make a different type of Noise than a blower in
normal operation.
Thank you,
Technical Support Department
Brandi
-----Original Message-----
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Wednesday, January 25, 2012 1:29
PM
To: 'support hotwater'
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Brandi,
Would you please disclose method of
Noise level determination...
I need to know this in details before I
invite any so called "service provider" recommended by you and with
unknown status in your business...
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Wednesday, January 25, 2012 10:56
AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Hello,
As previously stated our service
provider will need to determine if the blower does indeed need to be
replaced. unfortunately the warranty will not cover a replacement
blower, because you feel it is to loud.
Also we have not verified the warranty
as a serial number has not been provided on this water heater. Below I
have included a list of the service providers for your area.
WELLMAN PLUMBING, INC. FREMONT CA
510-656-0399
ECONOMY ROOTER SANTA CLARA CA
408-249-4922
DONE RIGHT ROOTER & PLBG INC SAN JOSE
CA 408-432-1412
Thank you,
Technical Support Department
Brandi
-----Original Message-----
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Wednesday, January 25, 2012 8:20
AM
To: 'support hotwater'
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Brandy,
Since you creat situation, when it is
impossible to get true-to-life fact of real Noise of your Blower
Assambly, lets me use judjmental or opinion one...
Under my opinion my existing "Blower
assembly" is tooooooooooo Noisy
So, send me new "Blower assembly" by
warranty
Hope it would be less Noisy one. If not
we'll change it again and again
FV
-----Original
Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Wednesday, January 25, 2012 8:08
AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT
installation and using
Hello,
Unfortunately the decibel level is not
available for us to provide.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Tuesday, January 24, 2012 4:46 PM
To: 'support hotwater'
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Brandi,
May be you right... Tell me what is
your "normal Noise" in db and in at what distance from blower?
Only Noise measurement may say - blower
is good or not...
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Tuesday, January 24, 2012 1:09 PM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello,
A service provider would need to verify
that the blower needs to be replaced, due to a part failing.
Unfortunately the warranty would not replace the blower for what would
be considered normal Noise, and the entire water heater would not be
replaced for this or if a part needed to be replaced.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Tue 1/24/2012
To: support hot water
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Brandi,
Since I do suspect your "Blower Assembly" as a source of outstanding
Noise, would you please change this unit by your warranty?
FV
-----Original
Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Tuesday, January 24, 2012 10:21 AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello,
I do apologize, unfortunately our engineering, or "design team" are not
available to take customer questions and concerns. As previously stated
there is nothing additional we can provide to lower the Noise, other
than the VAA which comes with the water heater. Again I do apologize for
any inconvenience this may have caused.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Tue 1/24/2012
To: support hot water
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Brandi,
My question was: "Would you please
connect me with officer who is responsible for Design at you company?"
But it was ignored by you
FV
-----Original Message-----
Sent: Tuesday, January 24, 2012
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello,
You are correct, I do not design the
blower but we provide technical assistance of the water heater and it
parts. We unfortunately do not offer anything to make the unit less
Noisy. I do apologize for any inconvenience this may cause.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Mon 1/23/2012
To: support hot
water
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Brandi,
My subject is not blower, but
"Blower assembly" - blower + electric motor
1. Blower can produce Noise.htm">Noise because it is design wrongly;
2. Electric Motor can produce Noise.htm">Noise because it has unnecessary blower in
it, and Electric motor has 2 ball bearing instead sleeve one, i.e. "Blower
assembly" designer was wrong when he choose this particular motor
Since you are not designer, would you please connect me with officer who
is responsible for Design at you company?
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Monday, January 23, 2012 6:11 AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello Fatekh,
Unfortunately we do not have, or offer anything to make the blower less
Noisy.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Fri 1/20/2012 8:58 PM
To: support hot
water
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Brandi,
What exactly can you offer to lower 70-75 db Noise.htm">Noise, produced by you
blower and it's electric motor?
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Friday, January 20, 2012 1:14 PM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello Fatekh,
I do apologize for any inconvenience the Noise.htm">Noise may cause unfortunately
the blower on the unit, can not moved and this is not any part or device
that is offered to quite the Noise.htm">Noise. Again I do apologize for any
inconvenience, please let us know if we can assist you further.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Fri 1/20/2012 10:23 AM
To: support hotwater
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Brandi,
My house is almost finished and has flue tubing already installed...
To change exhausting system is not possible or will cost extra money...
To lower Noise.htm">Noise of existing AO SMITH GPHE-50 POWER VENT today I finish:
1. Additional wall acoustic insulation;
2. Built new lower additional ceiling with Noise.htm">Noise barrier; 3. Second
Laundry door was converted into wall with acoustic barrier...
But Noise.htm">Noise huge emission of more then 73 db still exists. Because:
1. Vent pipe assembly (Key No. 11, 12, 13 from your repair part list)
have vibration of unknown nature (Heater is not connected to gas line, i.e.
it is not burns);
2. Vent pipe assembly after Blower
http://en.wikipedia.org/wiki/Centrifugal_fan
has the same vibration too;
3. Rubber couplings seem to be unnecessary hard and the are not as
regular rubber bellowers
4. Blower
http://en.wikipedia.org/wiki/Centrifugal_fan
itself make big like whistling Noise.htm">Noise, because of it's wrong design. The
similar story computer industry use to have, when they "don't care"... Now
computer blowers are whispering, so Noise.htm">Noise is almost unnoticeable, because it
produces les then
0.1 sone
http://en.wikipedia.org/wiki/Sone
5. Blower
http://en.wikipedia.org/wiki/Centrifugal_fan
has no ammortisation Rubber-to-Metal base like this
http://www.rubber-group.com/schwingmetall.html
or any other
6. Your Heater and its blower were never tested by AMCA
http://en.wikipedia.org/wiki/Air_Movement_and_Control_Association
So, your heaters Noise.htm">Noise problem is 100% result of design mistakes
Fatekh Vergasov
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Friday, January 20, 2012 7:04 AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello,
We have standard vent water heaters that vent through a chimney or metal
venting, or a direct vent water heaters which vents through the side wall. I
have attached the spec sheet for these types of units.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Thu 1/19/2012 7:47 PM
To: support hot water
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
I need more information about you offer, please
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Thursday, January 19, 2012 7:01 AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello,
We do offer other gas water heaters that does not require a blower, if
the Noise.htm">Noise from the blower would be an issue. Please let us know if we can
assist you further.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Wed 1/18/2012 11:46 PM
To: support hotwater
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Since you never disclose Noise.htm">Noise information ever before! Customer make
decision to buy, i.e. you selling "cat in a bag", Customers may return this
Noise.htm">Noise-provider to you back as unit, which conform any Noise.htm">Noise standard in
U.S.A. and in entire World
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Wednesday, January 18, 2012 1:00 PM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello,
The way the water heater is manufactured and how the parts work together,
the blower can not be moved to the end of the venting. The water heater must
be installed as it is manufactured to be in order for the water heater to
work properly and for the warranty to be valid.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Tue 1/17/2012 10:58 AM
To: support hotwater
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
What the problem to install blower outside as any other manufactures does?
Education?
FV
-----Original Message-----
From: support hotwater [mailto:hotwatersupport@hotwater.com]
Sent: Tuesday, January 17, 2012 5:18 AM
To: Fatekh Vergasov
Subject: RE: AO SMITH GPHE-50 POWER VENT installation and using
Hello Fatekh,
Thank you for contacting hotwater.com. Any plumber can install the water
heaters. Below I have included a list of service provider below, that may be
able to assist you.
WELLMAN PLUMBING, INC. FREMONT CA 510-656-0399
ECONOMY ROOTER SANTA CLARA CA 408-249-4922
DONE RIGHT ROOTER & PLBG INC SAN JOSE CA 408-432-1412
The blower must be installed on the top of the water heater,
unfortunately this can not be moved.
Thank you,
Technical Support Department
Brandi
From: Fatekh Vergasov [mailto:fv1946@sbcglobal.net]
Sent: Sat 1/14/2012 9:35 AM
To: Hot
water, Help
Subject: AO SMITH GPHE-50 POWER VENT installation and using
Hi,
I just bought your AO SMITH GPHE-50 POWER VENT...
I need:
1. To find company certified installer in my area, zip code 94301
2. To know if it possible to install Noisy blower on the roof end?
Thanks
Fatekh Vergasov
May 10, 2006
DOE Helps Develop an Energy-Efficient Water Heater
A new 50-gallon water heater with 90 percent thermal efficiency has been
developed by A.O. Smith
Water Products Company in a three-year collaboration with
DOE and TIAX LLC, a
leading engineering product development firm.
To achieve the high efficiency with only a modest cost premium, the new
water heater employs a glass-lined helical-coil heating element made
from carbon steel, rather than stainless steel. The new "Vertex" water
heater combines high energy input with efficient combustion to deliver
performance similar to a 75-gallon tank.
The high rate of energy production also allows the tank to maintain a
temperature rise of 45 degrees Fahrenheit with a flow rate of three
gallons per minute, which means that under most conditions, the water
heater will endlessly provide hot water for a shower with a low-flow
showerhead.
See the A.O. Smith press releases on the collaboration (PDF 121 KB) and
the Vertex water heater (PDF 109 KB).
Information source
Science
www.pseudology.org
|