May 11, 2013
Fatekh Vergasov
Two claims, two reaction and
almost no comments
California Constitution: Article 1 declaration of rights, adopted 1879:

All people are by nature free and independent and have inalienable rights. Among these are enjoying and defending life and liberty, acquiring, possessing, and protecting property, and pursuing and obtaining safety, happiness, and privacy

My comments: If I have right and this is not just "puff of air", somebody must have duty to make my rights true. In most cases that "somebody" are bureaucrats of all kinds, who in real life almost always prefer act as my Master and not as regular service provider

Urban style customer service
May 10, 2013. Claim 1. Amazon's business partner sent not good product to me
Amazon Your Account
Message From Customer Service


I'm sorry to hear about the problem you experienced with your shipment. I wish I could create a replacement for this order, but we can't guarantee that an immediate replacement will not have the same problem.

We will investigate this problem further and do whatever possible to correct it. It is certainly not our intention to ship defective products to our customers.
We always appreciate customer input on how we can improve our store, and I'll consider your feedback for future improvement and to minimize the chances of anything like this occurring again.

I've requested a refund for the full amount of this shipment, including shipping costs if any.
This refund should go through within 2-3 business days and will appear as a credit of $30.46 on your next credit card billing statement. Once processed, you'll also be able to see the refund request here:

For health and safety reasons, we cannot accept returns on grocery items purchased from, including food, personal care items such as shampoo and skin care items, and household items.
Please do not return the expired items. You may dispose of them at your convenience.

We hope to see you again soon.

Best regards,
KushbuSen S
The same 2nd email:
We're writing to let you know we processed your refund of $30.46 for your Order 109-3798595-8088222.
This refund is for the following item(s):
Item: Hershey's Milk Chocolate Bar, 1.55-Ounce Bars (Pack of 36)
Quantity: 2
Reason for refund: Item not satisfactory
Here's the breakdown of your refund for this item: Item Refund: $30.46
We'll apply your refund to the following payment method(s): Visa Credit Card [expiring on 8/2016]: $30.46
We've processed a refund for the above order in the amount of $30.46. The refund should appear on your account in 2-3 days if issued to a credit card.
Refunds issued to a bank account typically take 7-10 days to reflect on the account balance.
Have questions about our refund policy?
Visit our Help section for more information:
We look forward to seeing you again soon.
We're Building Earth's Most Customer-Centric Company

Village style customer service
Claim 2. My $500 deductible was literally stolen from me by Farmers at March 07, 2013
Mr. Vergasov,

As soon as we are able to recover your deductible from the other insurance company, we will forward it to you.

Thank You

Renee Hollier
Casualty Office Claims Representative
HelpPoint Claims Services
The same 2nd email:
Mr. Vergasov,

I do not understand what you mean by you not buying such stories. If you could please clarify, maybe I can better assist you.
It would be unethical for us to receive payment from the other insurance company and to not reimburse you for what is owed to you.
We have not been able to obtain payment from the other insurance company. They are still investigating liability.
We cannot issue you a payment that we have not received.

Thank You
Renee Hollier
Casualty Office Claims Representative
HelpPoint Claims Services
My comments:
"Stolen" vs. "Mistake". When somebody put money into my pocket, I would treat that as an mistake, when money was taken from my pocket, this is stealing or theft
You have problems with you business partners? Why should I even know about that???