Dear
Fatekh Vergasov,
Thank you for contacting
Garmin International, unfortunately I cannot address any legal
alegations that you have concerns with, I can only assist you with the
troubleshooting of the device. If you would like to pursue anything
other than the troubleshooting of the device I would need to ask you to
do so in writing to the address below here:
Garmin International
Attn: Legal Department
1200 E 151st Street
Olathe, Ks 66062
I can let you know that
if you follow the updates as listed below here that are "free" then this
should correct the issues that you are having with the device.
With the registration of
the Garmin unit, you do not have only 20 days but 60 days from the date
of purchase that the free maps are available to you as listed below
here:
¹nüMaps
Guarantee applies to one Garmin nüvi or zūmo unit. Not
transferable to any other person or product. You will
qualify for the free map update only if (i) you register
your nüvi or zūmo online at http://my.garmin.com within
60 days of first
acquiring satellites while driving with your device,
and (ii) a newer version of the map data was or becomes
available for purchase from Garmin’s website at any time up
to60 days
after first acquiring satellites while driving with your
device. You will not qualify for the free map update if you
register your nüvi or zūmo with Garmin by telephone or more
than 60 days
after first acquiring satellites while driving with your
device. Limit of one free map update per unit.
I hope that this helps,
if you should have any further questions concerning the troubleshooting
of the device please feel free to reply to this email and we will be
happy to help.
With Best Regards,
Sean W
Product Support
Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att:
Sean W, Associate #6190
www.garmin.com
Additional solutions may
be found at
http://www.garmin.com/garmin/cms/site/us/support/searchsupport
10-15-2010
Hello,
1. You said: “We
would not do this on pourpose”
I and no Law
specialist will not buy said statement, because by base presumption of the
Civil Law presumption
you certainly do… everybody does and I am not exclusion too…
Civil Law
presumption are 180
degrees different from Criminal Code
presumpsion
of innocence. By Civile Code
presumption everybody
is quilty just by default
That’s why
everybody in the eveyday normal civil life has duty to prove, that he
does not…, he is not…
And
just statement only is not enough or sufficient…
Thus I don’t
buy such statement and nobody will
2. You have
contradiction in you existing business practice. Under pressure of the
business Law you gave to us 1 year standard warranty… But from other hand
you want us to buy your map subscription, by informing customers:
-
you have only 20 days
after activation to update you map once for free
-
other map updates you
must buy for about $90
If we don’t buy
your map updates we immediately start to suffer problems which I described
in my claim to you…
What another
explanation should we have?
Take Care of Business
10-15-2010
Dear
Fatekh Vergasov,
Thank you for contacting
Garmin International, I will be happy to help you with the unit that you
have there and the routing that you are seeing there. I can certainly
understand the frustration that you are having if the unit is not
providing you with correct directions. We would not do this on pourpose
as we stand behind the units to be able to work. There are a few things
that I might suggest however to correct what it is that you are seeing.
Please follow the steps below here to run the updates on the device.
To update your devices
operating software on a Windows computer please follow the steps below:
-
-
-
-
-
-
-
-
At this time the
WebUpdater program will be installed on your computer. Once the
WebUpdater program has launched please follow the on screen instructions
to update the operating software on your device.
*If you chose to
click Save you will need to find the file WebUpdaterforWindows.exe that
was downloaded before continuing on to step 4.
To update your devices
operating software on a Apple computer please follow the steps below:
-
-
-
Double-click the
file once it has been downloaded ( the default location is
normally on your desktop)
-
Double-click the
WebUpdater icon
-
-
-
-
-
If prompted
enter your Administration password
-
At this time the
WebUpdater program will be installed on your computer. Once the
WebUpdater program has launched please follow the on screen instructions
to update the operating software on your device.
These are free updates
and I hope that they correct what you are seeing there. If you should
have any further questions please feel free to reply to this email and
we will be happy to help.
With Best Regards,
Sean W
Product Support
Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att:
Sean W, Associate #6190
www.garmin.com
Additional solutions may
be found at
http://www.garmin.com/garmin/cms/site/us/support/searchsupport
10-15-2010
Garmin: Thank you
for contacting Garmin® Product Support with your inquiry
(KMM18778158I15977L0KM)
To: Fatekh Vergasov
Thank you for contacting Garmin® Product Support with your inquiry.
We aim to respond to all emails within 3 days excluding weekends and
holidays.
We appreciate your support of Garmin products and look forward to
serving you.
Please add
productsupport@garmin.com to your email address book to ensure you
receive our response to your inquiry.
This e-mail and any attachments may contain confidential material for
the sole use of the intended recipient....
If you are not the
intended recipient, please be aware that any disclosure, copying,
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Thank you for your cooperation
Product.Support@garmin.com
10-15-2010
My Claim:
Problem Description:
My Garmin 265 starts lie and shuck
Additional Details:
I understand that you want to force prospective customers to buy map
upgrade from you... Thatsway my Garmin starts to providing wrong
information to me and start to to see by what address am I, starts etc.
con tricks... Since it does not work properly within standard 1 year
warranty period, we have only two options: 1. You stop your con
marketing tricks with my unit... 2. I'll return your unit to you as
which who not meet warranty requierement... Choice is yours
Business
www.pseudology.org
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